Privacy Policy

1. Introduction

K. Agency LLC ("Company", "we", "us", "our"), a Delaware limited liability company located at 16192 Coastal Highway, Lewes, Delaware 19958, United States, operates the fullCV.online website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our Service. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

This Privacy Policy applies to all users of the Service worldwide, including users in the European Economic Area (EEA) and the United Kingdom. Additional provisions applicable to EEA/UK users under the General Data Protection Regulation (GDPR) are set forth in our separate GDPR Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, and password when you register for an account
• CV Content: All personal and professional information you enter into your CV documents, including but not limited to: name, contact details, work experience, education history, skills, certifications, projects, and language proficiencies
• Profile Information: Photos, professional headlines, and any other information you choose to include in your online profile
• Payment Information: Billing name and address. Note: Complete payment card details are processed and stored exclusively by our payment processor, Stripe. We only receive and store PCI-safe summary data such as card brand, last four digits, and expiration date
• Communications: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, clicks, time spent on pages, search queries, and other interaction data
• Device Information: Browser type and version, operating system, device type, screen resolution, and language preferences
• Network Information: IP address, internet service provider, referring/exit pages, and general geographic location derived from IP address
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in Section 7 below

2.3 Information from Third Parties

• OAuth Providers: If you sign in using a third-party authentication provider (e.g., Google), we may receive your name, email address, and profile picture from that provider
• Payment Processor: Stripe may provide us with transaction confirmation, subscription status, and PCI-safe card summary data

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Create and manage your account, process your CV data, generate documents, render templates, publish online profiles, and enable all other core features of the Service
• AI Processing: Process your CV content through AI models to generate writing suggestions, summaries, bullet points, and translations. AI processing is performed on a per-request basis and we do not use your personal CV content to train AI models
• Process Payments: Manage subscriptions, process one-time purchases, grant entitlements, and provide billing records
• Communicate with You: Send account-related notifications, respond to support requests, and provide information about the Service
• Analytics and Improvement: Understand how the Service is used, identify trends, diagnose technical issues, and improve the Service's features and performance
• Security: Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Legal Compliance: Comply with applicable laws, regulations, legal processes, or governmental requests

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, including hosting providers, payment processors (Stripe), AI model providers, email delivery services, and analytics providers. These providers are contractually obligated to use your information only for the purposes of providing their services to us
• Advertising Partners: We use Google AdSense to display advertisements. Google and its advertising partners may collect and use data (including cookies and device identifiers) to serve personalized ads. For details, see Section 7.2 and How Google uses data when you use our partners' sites or apps
• Published Profiles: If you choose to publish your CV as an online profile, the information contained in that profile will be accessible to anyone with the link (or publicly, depending on your visibility settings). You control the publication and privacy settings of your profiles
• Legal Requirements: We may disclose your information if required to do so by law, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of K. Agency LLC, our users, or the public
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of such transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy
• With Your Consent: We may share your information for any other purpose with your explicit consent

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain data for legal, regulatory, or legitimate business purposes (such as financial transaction records, which may be retained for up to 7 years as required by tax and accounting regulations).

Published online profiles are unpublished immediately upon account deletion or unpublish request. Cached versions may take up to 72 hours to be removed from content delivery networks.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements for internal systems
• PCI DSS compliance through our payment processor (Stripe) — we never store complete card numbers or security codes

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Necessary for the Service to function, including authentication, session management, and security. These cannot be disabled
• Functional Cookies: Remember your preferences, such as language, template selections, and display settings
• Analytics Cookies: Help us understand how the Service is used, which pages are most popular, and how users navigate the Service. This data is aggregated and anonymized where possible
• Advertising Cookies: Used by Google AdSense and its partners to serve relevant advertisements based on your browsing history and interests. These cookies may track your activity across different websites

You can control cookie preferences through your browser settings or via the cookie consent banner displayed on our site. Disabling certain cookies may affect the functionality of the Service.

7.2 Advertising Cookies (Google AdSense)

We use Google AdSense and related Google advertising services to display advertisements on the Service. Google and its partners may use cookies, web beacons, and similar technologies to serve ads based on your prior visits to this or other websites. This may involve the collection and processing of data such as:

• IP address (anonymized where required by law)
• Browser type and device information
• Pages visited and interactions on the Service
• Advertising identifiers

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to this site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings.

For more information about how Google uses data when you use our site, please visit: How Google uses data when you use our partners' sites or apps.

8. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe that a child under 16 has provided us with personal information, please contact us at support@fullCV.online.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable law, including Standard Contractual Clauses approved by the European Commission where applicable.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal information in certain circumstances
• Restriction: Request restriction of processing of your personal information

To exercise any of these rights, please contact us at support@fullCV.online. We will respond to your request within 30 days. Additional rights for EEA/UK residents are described in our GDPR Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will also provide notice through the Service or via email. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: